Terms and conditions

1. Definitions and interpretation

In these terms and conditions (“Terms”), unless the context requires otherwise, the following expressions shall have the meanings set out below:

• “Service” means the Landy platform, including our website, web and mobile applications, application programming interfaces, and any related services, tools, documentation, and support made available by us from time to time.
• “We”, “us”, and “our” refer to the operator of the Service as identified in the Service or on our website.
• “You” and “your” refer to the individual or legal entity accessing or using the Service, including any person acting on your behalf with your authorisation.
• “Your Content” means any data, documents, text, images, metadata, or other materials that you (or users acting on your behalf) submit, upload, transmit, or otherwise make available through the Service.

Headings are for convenience only and shall not affect interpretation. References to statutes or statutory provisions include those statutes or provisions as amended, extended, or re-enacted from time to time. Words importing the singular include the plural and vice versa; words importing a gender include all genders.

2. Agreement to be bound

These Terms constitute a legally binding agreement between you and us regarding your access to and use of the Service. They apply in addition to any order form, subscription plan description, or in-product terms that expressly incorporate these Terms by reference.

By registering for an account, accessing or using any part of the Service, or clicking to accept these Terms where that option is presented, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our privacy policy (also published within the Service or on our website). If you do not agree to these Terms, you must not access or use the Service.

Where you are accepting these Terms on behalf of a company, partnership, trust, or other organisation, you represent and warrant that you have full legal authority to bind that organisation, and “you” shall refer to that organisation for the purposes of these Terms.

3. Nature of the Service

The Service provides software and workflow tools intended to assist with property and tenancy administration, collaboration, record-keeping, notifications, document storage, and related activities, subject to your subscription tier, user role, and feature availability. Unless we expressly agree otherwise in writing, we act solely as a technology provider: we are not a party to any tenancy, lease, or other agreement between you and tenants, landlords, guarantors, agents, contractors, or other third parties, and we do not provide legal, financial, tax, or regulated property-management advice.

We strive to maintain a reliable Service and may enhance, modify, or discontinue features or functionality where reasonably necessary for security, compliance, performance, or commercial reasons. Where practicable, we will provide reasonable advance notice of changes that materially reduce core functionality available to you; however, we may apply urgent changes (including to address security incidents or legal requirements) without prior notice where reasonably required.

You are solely responsible for ensuring that your use of the Service complies with all applicable laws, regulations, industry codes, and contractual obligations, and for obtaining any licences, consents, or registrations required for your activities. You remain responsible for the substance of your decisions and for any professional advice you may require.

4. Accounts, eligibility, and security

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, whichever is higher, to create an account. You agree to provide registration information that is accurate, current, and complete, and to update that information promptly if it changes.

You must keep your login credentials confidential and must not share them with any person except authorised users within your organisation in accordance with our intended use. You are responsible for all activities that occur under your account credentials unless you can demonstrate that such use did not arise from your failure to take reasonable steps to protect those credentials or to notify us without undue delay once you become aware of any unauthorised access.

We may refuse registration, impose additional verification steps, or limit the number or type of accounts where reasonably necessary to protect the Service, comply with law, or prevent abuse.

5. Acceptable use

You shall use the Service only for lawful purposes and in a manner consistent with these Terms and any acceptable-use or fair-use policies we publish. Without limiting the foregoing, you agree not to:

• use the Service in any manner that is unlawful, defamatory, harassing, discriminatory, fraudulent, deceptive, or otherwise harmful to individuals, property, or public interests;
• attempt to probe, scan, or test the vulnerability of the Service or any related system, or to breach or circumvent authentication, security, or access controls, except as part of a coordinated vulnerability disclosure programme we expressly authorise in writing;
• introduce or transmit viruses, worms, trojans, ransomware, or other malicious or harmful code, or interfere with the proper working of the Service or any user’s use of it;
• use automated means (including bots, scrapers, or crawlers) to access the Service in a manner that imposes an unreasonable load, competes with the Service, or extracts data except through interfaces we expressly make available for that purpose;
• impersonate any person or entity, misrepresent your affiliation, or misuse invitations, shared links, or permissions granted to you;
• upload, store, or distribute Your Content unless you have all rights, licences, and consents required under applicable law and contract, including privacy and data-protection obligations;
• use the Service to send unsolicited commercial communications in violation of applicable anti-spam or marketing laws.

We may investigate suspected violations, cooperate with law enforcement or regulators where required, and suspend or terminate access (in whole or in part) if we reasonably believe you have breached this section or pose a security, legal, or reputational risk to the Service or to other users.

6. Your Content and data

As between you and us, you retain all ownership rights in Your Content. Subject to these Terms, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display, and otherwise use Your Content solely as reasonably necessary to: (a) provide, maintain, secure, and improve the Service; (b) perform the actions you or your authorised users instruct (including sharing with collaborators you designate); and (c) comply with applicable law and enforce these Terms.

You represent and warrant that you have, and will maintain, all rights, consents, and licences necessary to grant the foregoing licence and that Your Content does not infringe third-party rights or violate applicable law. You are solely responsible for the accuracy, quality, integrity, and legality of Your Content.

We may remove or restrict access to Your Content where we reasonably believe it violates these Terms, infringes third-party rights, or must be withheld or deleted to comply with law or a valid order of a competent authority, subject to any obligations we may have to notify you where practicable and lawful.

You are encouraged to maintain independent backups of material you consider critical. While we implement measures designed to protect data, no storage or transmission method is entirely without risk.

7. Intellectual property rights

The Service, including its software (in object and source code form where applicable to us), user interface, databases, branding, trade marks, logos, documentation, and other materials made available by us, are owned by us or our licensors and are protected by copyright, trade mark, database right, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal property-management purposes during your subscription or trial, as applicable. No other rights are granted by implication, estoppel, or otherwise.

Except to the extent expressly permitted by mandatory applicable law, you shall not copy, modify, adapt, translate, create derivative works from, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the Service, nor reverse engineer, decompile, or disassemble any part of the Service, except where such restriction is prohibited by law and then only to the minimum extent required.

8. Third-party services and links

The Service may interoperate with, or contain links to, third-party products, platforms, or services (for example payment processors, identity providers, email delivery, cloud infrastructure, or mapping providers). Those third parties are independent contractors and not our agents. Your use of third-party services may be subject to separate terms, privacy policies, and fees imposed by the relevant provider.

We do not control, endorse, or assume responsibility for third-party services or content, and we shall not be liable for any loss or damage arising from your reliance on or use of them. Any integration is provided for convenience only; you are responsible for evaluating whether a third-party service is suitable for your needs.

9. Fees, billing, and taxes

Where the Service is offered on a paid basis, fees, billing cycles, and payment methods shall be as specified at checkout, in your order confirmation, or in your account settings at the time of purchase, together with any applicable value added tax, sales tax, or similar governmental charges (“Taxes”). You are responsible for paying all fees and Taxes associated with your use of paid features, unless a valid exemption applies and we have agreed to it in writing.

Unless otherwise stated, subscription fees are non-cancellable during the applicable billing period and non-refundable except where required by applicable law or as we expressly agree in writing. If payment fails or your account is in arrears, we may suspend or restrict access to paid features after reasonable notice where practicable.

We may change our fees or introduce new charges upon reasonable advance notice. If you do not agree to a fee change, your sole remedy is to terminate your subscription before the change takes effect, subject to any minimum commitment period that applies to your plan.

10. Estate agency referral commission

Where we operate a referral or commission programme for estate agency organisations, the following terms apply in addition to the rest of these Terms and to any programme description published in the Service.

Eligibility and attribution. Referral commission is payable only where the landlord first creates their Landy account and takes out a paid subscription through your agency's referral or invitation, in a manner that allows us to attribute that signup to your organisation. If, at the point they complete that journey, the landlord already had a Landy account, or already had (or has ever had) a paid Landy subscription, no commission is payable for that landlord, including where they later link to or work with your organisation in the Service.

Commission rates. For each qualifying referred landlord, the monthly commission is five pounds (£5) for each calendar month in which they are a paying subscriber during the two (2) year period beginning with the first calendar month for which commission accrues for that landlord under this programme. After the end of that two-year period, the monthly commission for that landlord is two pounds fifty pence (£2.50) for each calendar month in which they are a paying subscriber. Amounts accrue in pounds sterling.

Payment cycle (month in arrears). Commission accrues only for months in which the referred landlord is a paying subscriber at the applicable rate. If a referred landlord cancels or otherwise ceases to be a paying subscriber, your agency does not earn commission for that landlord for any period when they are not a paying subscriber. We settle commission on a monthly basis, one calendar month in arrears, so that each payment run covers subscription activity from the preceding month. For example, if a referred landlord first becomes a paying subscriber in February, commission relating to February is included in the payment run at the end of March.

Payment dates. We pay accrued referral commission once per calendar month, at the end of that month, on a date we select between the 25th and 28th (inclusive), or on the next practicable banking day if the chosen date falls on a weekend or public holiday.

Minimum payout. We transfer referral commission only when the total amount due to your organisation is at least one hundred pounds sterling (£100). If your accrued balance is below that threshold after a payment run, we carry the balance forward until it reaches £100 or more, at which point it becomes payable on the next scheduled payment date (unless we specify a different rule in the Service).

UK bank accounts only. We process referral commission payments only to valid United Kingdom bank accounts, using account details you supply and we accept through the Service. We may withhold or defer payment until you provide details we consider complete and satisfactory.

Verification. Before we pay commission (including the first payment), we may require you to complete identity, business, or bank-verification steps we specify. We may refuse or delay payment where verification is incomplete, inconsistent, or does not meet our anti-fraud or regulatory standards.

Records, disputes, and corrections. Our records in the Service (including attribution, subscription status, and calculated balances) are decisive in the absence of manifest error. If you believe a statement is wrong, you must notify us within thirty (30) days of the payment date or statement date we provide (whichever we specify), with reasonable detail. We may correct errors, duplicates, or overpayments at any time, including by offsetting against future amounts due to you.

Refunds, chargebacks, and adjustments. If a referred landlord obtains a refund, chargeback, credit, or we determine a subscription payment was invalid or reversed, we may adjust, withhold, or claw back commission that relates to that payment (whether or not already paid). We may recover overpaid amounts by deduction from future commission or other sums we owe you, to the extent permitted by law.

Fraud and abuse. You must not seek commission through fraudulent signups, misrepresentation, self-referral, circular arrangements, or other abuse of the programme. We may withhold commission, suspend or terminate programme participation, and reverse payments if we reasonably suspect a breach of this section.

Tax. You are solely responsible for any taxes, filings, or registrations arising from commission you receive. We may provide statements or summaries for your records, but we do not provide tax advice. If we are required to operate self-billing, withhold tax, or collect tax information, you agree to cooperate and supply accurate details when asked.

Set-off. To the extent permitted by applicable law, we may set off any amounts you owe us (including fees, chargebacks, or recoveries) against referral commission we owe you.

Sanctions and legal restrictions. We are not obliged to pay commission where payment would breach applicable law, sanctions, embargoes, or banking or anti-money-laundering requirements, or where a financial institution refuses the transaction.

Changes and withdrawal of the programme. We may change these commission rules, rates, thresholds, or payment mechanics, or suspend or end the programme, on reasonable advance notice where practicable (including by updating these Terms or notices in the Service). Changes do not affect commission already earned and due before the effective date, except where necessary to correct error, recover overpayments, or comply with law.

Unclaimed or long-idle balances. If commission remains below the minimum payout threshold or we cannot complete payment (for example because you do not provide acceptable bank details or respond to verification) for a prolonged period, we may treat the balance in line with our published policy in the Service or applicable law (which may include continuing to carry the balance, or ceasing to accrue further commission until you complete outstanding steps).

11. Disclaimers

To the fullest extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. We disclaim all warranties and conditions, whether express, implied, or statutory, including any implied warranties of satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will meet your requirements, operate without interruption, be timely, secure, or error-free, or that defects will be corrected. We do not warrant that outputs, reminders, templates, or integrations are complete or suitable for any regulatory filing, dispute, or court proceeding. You acknowledge that property and tenancy matters may be highly regulated and fact-specific, and you should obtain independent professional advice where appropriate.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that may not be limited by law.

12. Limitation of liability

Subject to the preceding section, and to the fullest extent permitted by applicable law, our aggregate liability (whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise) arising out of or in connection with these Terms or the Service shall not exceed the greater of: (a) the total amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; and (b) one hundred pounds sterling (£100), if you have not paid fees during that period.

To the fullest extent permitted by applicable law, we shall not be liable for any loss of profits, sales, business, or revenue; loss of anticipated savings; loss of or corruption of data, information, or goodwill; business interruption; or any indirect, consequential, special, exemplary, or punitive loss or damage, whether or not such loss was foreseeable and whether or not we were advised of the possibility of such loss.

The limitations in this section reflect a reasonable allocation of risk and are an essential basis of the bargain between you and us. They apply even if any limited remedy fails of its essential purpose.

13. Indemnity

You shall defend, indemnify, and hold harmless us, our affiliates, and our respective directors, officers, employees, contractors, and agents (collectively, the “Indemnified Parties”) from and against any claims, demands, actions, proceedings, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Your Content; (b) your use of the Service other than in accordance with these Terms; (c) your breach of these Terms or of applicable law; or (d) any dispute between you and a third party in connection with property, tenancy, or related matters, except to the extent caused by our wilful misconduct or our breach of these Terms.

We shall promptly notify you of any claim for which we seek indemnity, provided that any delay in notification shall not relieve you of your indemnity obligations except to the extent you are materially prejudiced by the delay. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate reasonably with our defence at your expense.

14. Term, suspension, and termination

These Terms take effect when you first access or use the Service and remain in force until terminated in accordance with this section. You may cease using the Service at any time and, where applicable, cancel your subscription through the account or billing tools we provide.

We may suspend or terminate your access to the Service (or any part of it) immediately if we reasonably believe you have materially breached these Terms, if we are required to do so by law or by a competent authority, if continued provision would expose us to material legal or regulatory risk, or if we discontinue the Service in your region subject to any express wind-down obligations in a separate agreement.

Upon termination, your right to access the Service ceases. We may delete or retain Your Content in accordance with our documented retention practices and applicable law. Sections of these Terms which by their nature are intended to survive (including, without limitation, intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute-related provisions) shall survive termination.

15. Changes to these Terms

We may amend these Terms from time to time to reflect changes in the Service, applicable law, or our business practices. When we do so, we will publish the updated Terms on this page and revise the “Last updated” date. If a change is material and adversely affects your rights, we will endeavour to provide reasonable advance notice by email, in-product notification, or another appropriate means, unless immediate changes are required for legal, security, or operational reasons.

Where required by applicable law, we will obtain your consent before material changes take effect. Otherwise, your continued access to or use of the Service after the effective date of the revised Terms constitutes your acceptance of those Terms. If you do not agree to the revised Terms, you must stop using the Service and, where applicable, cancel your subscription before the changes take effect.

16. Governing law and jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles that would require the application of the laws of another jurisdiction.

Subject to any mandatory rights you may have as a consumer or under other non-waivable law to bring proceedings in your home courts, the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Nothing in this section limits our right to seek injunctive or equitable relief in any court of competent jurisdiction.

17. Contact

If you have questions regarding these Terms, or if you need to send us legal notices in connection with the Service, please use the contact details provided within the Service, on our website, or in your order documentation. We will use the contact information associated with your account for operational and, where permitted, legal communications unless you direct us otherwise in writing.

18. General

Entire agreement. These Terms, together with any documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings regarding the same subject matter, except where fraud or fraudulent misrepresentation is alleged.

No waiver. No failure or delay by us in exercising any right or remedy shall operate as a waiver, nor shall any single or partial exercise preclude any further exercise of that right or remedy.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the parties shall substitute a valid provision that most closely reflects the original intent and economic effect.

Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganisation, or sale of assets, or to an affiliate, upon reasonable notice where practicable.

Force majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials, or failures of third-party telecommunications or hosting providers.